1. Definitions

In these Terms of Operations, the following terms have the meanings set out below:

"Platform" — The OlakhSetu web application, APIs, admin panel, institute panel, and any related services accessible at olakhsetu.in
"Operator" — Sundigit, the entity that develops and operates OlakhSetu
"Institute" — Any school, college, coaching institute, or company that registers for and uses the Platform
"Institute Admin" — The authorized representative of an Institute who manages that Institute's account on the Platform
"Student/Employee Record" — Any personal data about a student or employee entered into the Platform by an Institute Admin
"Plan" — A paid subscription tier (Basic, Standard, or Premium) that determines usage limits and available features
"ID Card" — A digital or print-ready identity card generated by the Platform using student/employee data

2. Eligibility & Account Registration

To use OlakhSetu, you must:

Be at least 18 years of age and legally authorized to enter into binding agreements on behalf of your Institute
Provide accurate, complete, and current registration information
Maintain the security of your account credentials; you are responsible for all activity under your account
Notify us immediately at support@olakhsetu.in if you suspect unauthorized access

The Operator reserves the right to refuse registration or suspend accounts at its sole discretion where misuse or fraudulent activity is suspected.

3. Permitted Use of the Platform

Subject to these Terms and your active subscription, you are granted a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Platform's features for your Institute's internal administrative purposes
Import, manage, and export your Institute's own student and employee records
Generate, preview, download, and print ID cards for your Institute's registered students or employees
Customize card templates within the limits of your subscribed Plan

This license does not include any right to sublicense, resell, or provide access to the Platform to any third party not affiliated with your Institute.

4. Prohibited Conduct

You must not, and must not allow others to:

Access or attempt to access any other institute's data, accounts, or systems
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform
Upload malicious code, malware, or any content designed to disrupt, damage, or interfere with the Platform
Use the Platform to generate fraudulent, misleading, or counterfeit identity documents
Use automated bots, scrapers, or scripts to access the Platform without prior written authorization
Circumvent any plan limits, access controls, or security measures of the Platform
Enter false, inaccurate, or fabricated student/employee records into the Platform
Use the Platform in any manner that violates applicable Indian law, including the IT Act 2000, DPDP Act 2023, or any other regulation

Violation of any of the above may result in immediate account suspension without refund.

5. Subscriptions, Plans & Billing

5.1 Plan Tiers

OlakhSetu offers three annual subscription plans:

Basic (₹8,000/year) — Up to 500 students, 1 template, bulk import and print
Standard (₹15,000/year) — Up to 2,000 students, 3 templates, custom fields
Premium (₹25,000/year) — Unlimited students, all templates, priority support

5.2 Billing & Renewal

All plans are billed annually in advance in Indian Rupees (INR)
Subscriptions do not auto-renew; you will receive renewal reminders 30 days before expiry
Failure to renew results in the account entering a 90-day read-only grace period; data is retained but no new records can be added or cards generated
After the grace period, accounts and data may be permanently deleted in accordance with our Privacy Charter

5.3 Refund Policy

Due to the digital nature of the service, all payments are non-refundable once a plan is activated and the institute panel is accessed
If technical issues on our part prevent you from using the platform for more than 7 consecutive days, you may be eligible for a pro-rata credit at our discretion
Disputes must be raised within 30 days of the billing date

5.4 Plan Limits Enforcement

If your student count reaches the limit of your plan, the system will block new student additions. You will be prompted to upgrade your plan. Existing data and card generation for existing students will remain fully functional.

6. Data Ownership & Responsibility

You own your data. All student and employee records uploaded by your Institute remain the sole property of your Institute. OlakhSetu acts as a data processor on your behalf.

You, as the Institute Admin, are solely responsible for:

Ensuring you have the legal authority and appropriate consent to enter any personal data (especially of minors) into the Platform
Complying with the DPDP Act 2023 and any other applicable data protection regulations in your jurisdiction
The accuracy, completeness, and legality of all data entered
Ensuring that ID cards generated are used only for lawful, institutional identity purposes

The Operator is not liable for any misuse of data or ID cards by the Institute or its staff.

7. Intellectual Property

The OlakhSetu platform, including its software, design, code, brand assets, logos, and documentation, is the exclusive intellectual property of Sundigit and is protected under applicable Indian intellectual property laws.

You are granted no ownership rights in the Platform. You may not copy, reproduce, distribute, or create derivative works based on the Platform without prior written consent.

Institute logos and branding assets uploaded to the Platform remain the property of the respective Institute.

8. Platform Availability & SLA

We target a platform uptime of 99% on a monthly basis, excluding scheduled maintenance windows (communicated at least 24 hours in advance) and circumstances beyond our control (force majeure events, ISP failures, hosting provider outages).

Planned maintenance is typically performed during off-peak hours (12:00 AM – 4:00 AM IST). We will communicate maintenance windows via the institute panel dashboard and/or email.

The Operator does not guarantee uninterrupted, error-free access and is not liable for losses arising from temporary unavailability.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator's total cumulative liability to you for any claims arising from your use of the Platform shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the claim.

The Operator shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of data, revenue, goodwill, or business opportunity
Damages arising from unauthorized access to your account due to your failure to maintain credential security
Any claims arising from data you entered into the Platform

Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by the Operator's negligence.

10. Termination

10.1 By You

You may terminate your account at any time by contacting our support team. Termination does not entitle you to a refund of any prepaid subscription fees. Your data will be handled per the retention policy in our Privacy Charter.

10.2 By the Operator

We may suspend or terminate your account immediately, without notice, if:

You breach any provision of these Terms
We are required to do so by law or a governmental authority
Your use of the Platform poses a security risk to other institutes or the platform infrastructure

In cases of termination for cause (breach), no refund will be issued.

11. Governing Law & Dispute Resolution

These Terms of Operations are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court.

12. Contact Us

For any questions, concerns, or notices regarding these Terms of Operations, please contact: